Privacy Policy

Your privacy matters to us. Here's how we handle your information.

Last Updated: December 2025

ToteBag.com.au ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.tote-bag.com.au (the "Site"). Please read this privacy policy carefully. By using the Site, you consent to the practices described in this policy.

1. Information We Collect

1.1 Information You Provide

We may collect information you voluntarily provide when you:

  • Complete our contact form
  • Subscribe to our newsletter
  • Leave comments on our articles
  • Participate in surveys or promotions

This information may include your name, email address, and any message content you submit.

1.2 Automatically Collected Information

When you visit our Site, we may automatically collect certain information about your device and usage, including:

  • IP address and geographic location
  • Browser type and version
  • Operating system
  • Pages visited and time spent on pages
  • Referring website addresses
  • Device identifiers

2. How We Use Your Information

We use the information we collect to:

  • Respond to your inquiries and provide customer support
  • Send newsletters and promotional materials (with your consent)
  • Improve our website content and user experience
  • Analyse website traffic and usage patterns
  • Detect and prevent fraudulent activities
  • Comply with legal obligations

3. Cookies and Tracking Technologies

Our Site uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small data files stored on your device that help us:

  • Remember your preferences
  • Understand how you use our Site
  • Provide relevant content and advertisements
  • Analyse site performance

You can control cookies through your browser settings. However, disabling cookies may affect certain Site functionality.

3.1 Third-Party Cookies

We use third-party services that may place cookies on your device:

  • Google Analytics: We use Google Analytics to analyse website traffic and usage. Google Analytics uses cookies to collect anonymous information about your visits. For more information, visit Google's Privacy Policy.
  • Amazon Associates: As an Amazon Associate, we earn from qualifying purchases. Amazon may use cookies to track purchases made through our affiliate links. For more information, visit Amazon's Privacy Notice.

4. Affiliate Disclosure

ToteBag.com.au is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon.com.au. When you click on product links and make purchases, we may receive a small commission at no additional cost to you.

5. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

  • Service Providers: We may share information with trusted third-party service providers who assist us in operating our website and conducting our business, provided they agree to keep this information confidential.
  • Legal Requirements: We may disclose information if required by law, court order, or government regulation, or if we believe disclosure is necessary to protect our rights or the safety of others.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

6. Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Your Rights

Under Australian Privacy law and other applicable regulations, you have certain rights regarding your personal information:

  • Access: You may request access to the personal information we hold about you.
  • Correction: You may request that we correct any inaccurate or incomplete information.
  • Deletion: You may request that we delete your personal information, subject to certain exceptions.
  • Opt-Out: You may opt out of receiving marketing communications at any time by clicking the unsubscribe link in our emails or contacting us directly.

To exercise any of these rights, please contact us using the information provided below.

8. Third-Party Links

Our Site may contain links to third-party websites, including Amazon.com.au. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any websites you visit.

9. Children's Privacy

Our Site is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete that information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically for any changes.

11. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

12. Australian Privacy Principles

This Privacy Policy is designed to comply with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth). If you believe we have breached the APPs, you may lodge a complaint with us or with the Office of the Australian Information Commissioner (OAIC).